Frequently Asked Questions
Everything you need to know about shopping for your stylish companion at PetMax.
How do I ensure I choose the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing. If your pet is between sizes, we suggest choosing the larger size for maximum comfort.
What is the PetMax return policy for apparel?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. For hygiene reasons, items must be free of pet hair and odors to be eligible for a full refund.
How long does shipping take and is tracking provided?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive an email with a tracking number to monitor your delivery in real-time.
Are PetMax clothing items machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the fabric quality and prevent shrinkage. Always check the care label inside the garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you offer international shipping?
Yes, PetMax ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.